Understanding when your guest gets charged is crucial for managing expectations and ensuring a smooth transaction process. Here’s what you need to know about payment timings on Mangobeds.com, depending on your online payment settings.
If Online Payments Are Not Enabled
If you haven’t set up online payments (see how to do this here), the only available option on the booking form is to “Pay at the Property”. In this case, guests are required to pay when they arrive at the property. This means no charges will be made until the guest physically checks in.
If Online Payments Are Enabled
For properties with online payments enabled (learn how to set up online payments here), guests have a couple of payment options:
- Pay at the Property: If this option is selected, guests will not be charged immediately. However, their credit card details will be saved securely when they confirm the booking. This ensures that the payment can be processed if there is a no-show or cancellation as per your policies.
- Direct Online Payment: If the ‘Pay at the Property’ option is turned off, guests will be charged at the time of filling out the booking form. Depending on your settings, this could be either the full amount of the booking or just a booking deposit.
Charging Guests at Any Time
One of the key benefits of using MangoBeds for colivings is the flexibility to charge guests at any time from the booking page. Whether it’s a custom amount for additional services, extended stays, or any unforeseen charges, you have complete control to process payments whenever necessary. This feature ensures that colivings can adapt to unique guest needs and manage any extra charges with ease, making it a flexible tool for all types of properties.
This option can be especially useful for handling mid-stay payments, security deposits, or offering customized services like meal plans, tours, or extra amenities.
Here you will find more information about payments and refunds