Collecting Guest Data for Legal Requirements

Some regions (like Spain or Portugal) require accommodations to collect guest details such as passport info for legal registration. MangoBeds makes this hassle-free with Custom Form Fields and integrations.

Using Custom Form Fields

  1. Enable Custom Fields: In the Booking Form settings, look for the Custom Form Fields section.
  2. Add Needed Questions: Ask for details like passport number, ID photos, or any other legal requirement.
  3. Make Them Required: Mark these fields as mandatory so guests can’t complete the booking without providing the info.

That’s it—MangoBeds will store everything securely in the booking record.

Real Decreto 933/2021 (Spain) & Registro de Viajeros

What’s the new law about?
As of December 2, 2024, Spain requires all lodging businesses to collect and report detailed guest info (like passport, address, and payment details) through the SES.HOSPEDAJES platform. This shift comes from Real Decreto 933/2021, which replaces older police/guardia systems.

Do I have to do anything if I already collect guest data?
Yes. Even if you gather data via online travel agencies or other channels, you must still provide the info again when guests arrive.

What if a guest refuses?
You’re allowed to deny them check-in. The law is pretty strict, and fines can range from a few hundred to tens of thousands of euros if you don’t comply.

How MangoBeds helps

  • Custom Form Fields: Add extra fields in your booking form for all the new mandatory data.

Stay compliant by updating your booking flows and forms in MangoBeds. If you have questions, reach out to our support team.

Other Alternatives

If you want a dedicated solution, we’ve partnered with Hostkit and Chekin, both are tools specialized in guest registration and legal compliance.

Learn more about Hostkit →

Learn more about our Chekin integration →

Use whichever method suits your workflow, and stay compliant without headaches.

You may also like

Grow Your Bookings Through Marketing with Peach Growth and Mangobeds

Grow Your Bookings Through Marketing with Peach Growth and Mangobeds

Empty beds? Let’s fix that. Peach Growth is the go-to marketing agency for colivings—custom strategy, scroll-stopping content, and ads that actually convert. Thanks to our partnership, Mangobeds users score 10 % off every Peach Growth plan. How does Peach Growth help?...

Know Your Guests, Nail Your Rates, Never Double-Book Again

Know Your Guests, Nail Your Rates, Never Double-Book Again

We’ve packed this release with upgrades that save time, cut mistakes, and give you x-ray vision on guests and pricing. Dive in, tweak less, earn more. 🚀 Know Your Guests Inside-Out — New CRM All your guest intel in one place: returning vs. new, spend patterns, notes,...