Manage Guest Reviews from Every Channel in Mangobeds

Guest reviews reach you from two places: your Google listing and the channels you sell on. Both arrive in the Reviews app in Mangobeds, with the scores behind them, and you answer them from the same screen.

Where your reviews come from

Google reviews, the ones people leave on your Google business listing, rated out of five stars. Connect the Google account that manages the listing once and you read and answer them from here. This works on every plan.
Channel reviews, from Booking.com, Airbnb and Expedia, rated out of 10 with the category scores behind them and the stay they came from. These are part of the Premium plan and need the Channel Manager connected.

You do not have to choose. With both connected, a dropdown at the top of the review list switches between them, and the Scores tab shows both.

Scores

The Scores tab is where the app opens, because it answers the question you came for: how is the property doing?

Google gives you one rating out of five for the business as a whole, with the number of reviews behind it.
All channels is your overall score out of 10 across every channel review, with the category breakdown underneath, and then one card per channel.

The two scales are not the same, so read them side by side rather than comparing the numbers. A 4.6 on Google and a 9.2 on Booking.com are roughly the same property.

Reading and replying

Open the Reviews tab and pick your source at the top of the list, Channel reviews or Google reviews.
It starts on Not replied, so what needs you is what you see first. Switch to Replied to look back at answered ones.
Click a review, write your answer in Your reply and send it. It is published where the review lives, under your property or business name.

One difference worth knowing before you write: a Google reply can be edited or removed whenever you like, while a channel reply is permanent and the channel stops accepting one a few weeks after the review is left.

Which guide do you need?

Google reviews in Mangobeds: connecting your listing, picking the right business, replying, editing a reply, and what to do when Google asks to be reconnected.
Channel reviews in Mangobeds: switching them on, the score per channel, the reply window, Airbnb holding a review back, and private feedback.

Frequently asked questions

Do I need Premium to manage guest reviews?

Not for Google. Google reviews are part of every plan, so a property with no channel manager at all can still read and answer them here. Channel reviews are part of Premium, because they come through the Channel Manager.

Are the two sources mixed into one list?

No, and on purpose. They are scored differently and answered differently, so each keeps its own list and its own score card, and you switch between them.

Is there a stay behind every review?

Behind a channel review, yes, with a link to the booking. Behind a Google review, no. Anyone can review your business on Google, whether they stayed or not.

A review with scores and no text, is something broken?

No. Most guests rate and move on, on Google and on the channels alike. Nothing is missing and nothing is still loading.

Why replying is worth the ten minutes

Google, Booking.com and Airbnb all show your answer under the review, and it is written for the next guest reading it rather than for the one who left it. A calm, specific reply to a six out of ten does more for your bookings than a perfect score with silence under it.

Channel reviews come from the channels you connect. Read the channel manager guide to connect Booking.com, Airbnb, Expedia and the rest.