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Trip.com Channel Manager Connection Guide

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Before you start
Make sure you have access to Trip.com eBooking for the property. If you can’t find the connectivity options in your account, contact Trip.com at lodgingsupport@trip.com.

  1. Enable Channex in Trip.com eBooking
    Log in to Trip.com eBooking
    Go to Rates & Availability and select Connectivity Settings
    Search for Channex and choose it
    Click Continue
    Click Connect to confirm and activate the connection on Trip.com’s side
  2. Add Ctrip channel in Mangobeds
    Go to Apps → Channel Manager
    Click Get Started
    Click Create to start a new connection
    Select Ctrip as the channel
    Fill in:
    Title: internal name for this connection
    Group: select the correct group
    Property: select the property you’re connecting
    Hotel ID: your Trip.com (Ctrip) Hotel ID
    Tax Setting: choose Inclusive
    Click Test Connection

If Test Connection fails, double check the Hotel ID and confirm Trip.com has Channex connected for that property.

  1. Map rooms and rates
    Open the Mapping tab after a successful test
    Ctrip mapping is usually multi-occupancy. If you don’t use multi-occupancy pricing, map the same rate to all occupancies
    Map all room types and rate plans, leaving nothing unmapped
    Click Save
  2. Activate the connection
    Go to Actions on the channel and click Activate

That’s it. Rates, availability, restrictions, and reservations will now sync for Trip.com.

Before you connect any channel

Currency, rates and restrictions are set once for every channel, not per OTA, and it is worth getting them right before you connect. Read the channel manager guide for that setup and for every other channel Mangobeds connects to.