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Agoda Channel Manager Connection Guide

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Before you connect, review your settings in Mangobeds. Once the channel is active, Mangobeds is the source of truth: your prices, availability, minimum stay and maximum stay are sent to Agoda and replace what is set there, and anything you change on Agoda is overwritten on the next sync. Set the minimum and maximum stay in Channel Manager → Settings (top right), and check each accommodation’s prices, before you activate the channel.

Before you start
You need a direct Agoda contract for the property (YCS access) and your property setup finished in Agoda (content, photos, rooms, rates).

  1. Enable Channex in Agoda (YCS)
    For existing Agoda partners:
    Go to YCS → Settings → Property Settings
    Click Optional Settings
    Enable channel manager mode (tick the box)
    Select Channex from the drop-down
    Click Save

Note: If you don’t see Channex or the connection doesn’t work, contact Agoda support via the Extranet messaging and ask them to connect your property to Channex.

  1. Add Agoda channel in Mangobeds
    Go to Apps → Channel Manager. You land on the Channels tab
    Click Connect and pick Agoda
    Enter your Hotel ID (your Agoda Hotel ID)
    Click Test connection
    If the test fails, double check the Hotel ID and confirm Agoda has enabled the channel manager for your property in YCS.
  2. Map rooms
    Click Continue to mapping and point each Agoda room type at one of your accommodations. Rates and occupancies are matched up for you behind the scenes
    Map every room; a room left as “Not mapped” is not sold through Mangobeds
    Click Create channel. The channel is created inactive, so nothing is synced yet.
  3. Activate the connection
    Open the channel’s menu and choose Activate

That’s it. Rates, availability, restrictions, and reservations will now sync for Agoda.

Guest email addresses

Agoda does not send guest email addresses by default. Reservations arrive either with no email at all or with Agoda’s own supplier support address, so a confirmation sent from Mangobeds reaches Agoda instead of your guest.

To change that, contact Agoda support and ask them to enable the sending obfuscated emails option for your property, with Channex as the channel manager. Agoda can then send a masked guest address on each reservation, which works like any other email address. Write to them from the email registered in your YCS account.

Until it is enabled, reply to Agoda guests in YCS under Bookings and Reservations.

Before you connect any channel

Currency, rates and restrictions are set once for every channel, not per OTA, and it is worth getting them right before you connect. Read the channel manager guide for that setup and for every other channel Mangobeds connects to.