Docs›Channels & OTAs

Trip.com Channel Manager Connection Guide

1 min read

Before you start
Make sure you have access to Trip.com eBooking for the property. If you can’t find the connectivity options in your account, contact Trip.com at lodgingsupport@trip.com.

  1. Enable Channex in Trip.com eBooking
    Log in to Trip.com eBooking
    Go to Rates & Availability and select Connectivity Settings
    Search for Channex and choose it
    Click Continue
    Click Connect to confirm and activate the connection on Trip.com’s side
  2. Add Trip.com channel in Mangobeds
    Go to Apps → Channel Manager. You land on the Channels tab
    Click Connect and pick Trip.com
    Enter your Hotel ID (your Trip.com Hotel ID)
    Click Test connection

If Test Connection fails, double check the Hotel ID and confirm Trip.com has Channex connected for that property.

  1. Map rooms
    Click Continue to mapping and point each Trip.com room type at one of your accommodations. Rates and occupancies are matched up for you behind the scenes
    Map every room; a room left as “Not mapped” is not sold through Mangobeds
    Click Create channel. The channel is created inactive, so nothing is synced yet.
  2. Activate the connection
    Open the channel’s menu and choose Activate

That’s it. Rates, availability, restrictions, and reservations will now sync for Trip.com.

Before you connect any channel

Currency, rates and restrictions are set once for every channel, not per OTA, and it is worth getting them right before you connect. Read the channel manager guide for that setup and for every other channel Mangobeds connects to.