Reply to Google Reviews from Mangobeds

Reply to Google reviews from inside Mangobeds. Connect the Google account that manages your business listing once, and your rating, every review and your answers live in the Reviews app, on any plan.

This is one half of the Reviews app. The other half is channel reviews, from Booking.com, Airbnb and Expedia. The overview of both is in how to manage your guest reviews in Mangobeds.

What you need

A Google business listing for the property, the one that shows up in Google Search and Maps.
A Google account that manages that listing, as an owner or a manager. If you can answer reviews in Google today, that is the account.
Nothing else. Google reviews work on every Mangobeds plan, and there is nothing to switch on in the Channel Manager.

Connect your Google listing

In your Mangobeds dashboard, go to Apps > Reviews.
On the Scores tab, find the Add your Google reviews card and click Connect Google.
A Google window opens. Sign in with the account that manages your listing and allow the access.
Choose your listing under Google business. Only businesses that account can open are listed, so if yours is missing you are signed in with the wrong one.
Click Show reviews. Your rating appears on the Scores tab and your reviews in the Reviews tab.

Reading and replying to Google reviews

Open the Reviews tab and pick Google reviews in the dropdown at the top of the list. It starts on Not replied, so what needs you is what you see first.
Click a review. You get who wrote it, their stars out of five, and what they wrote.
Write your answer in Your reply and click Send reply. It is published on your Google listing under your business name, where anyone reading your reviews can see it.

Google keeps one reply per review, and unlike the channels it lets you change your mind. Edit reply rewrites what you sent, and Remove reply takes it off the review altogether.

Plenty of Google reviews are stars and nothing else. When you see a rating with no text, nothing is missing or still loading, that is all the guest left.

How Google reviews differ from channel reviews

Five stars, not ten points. Google rates the business as a whole, with no category scores behind it, so the number sits on its own card and is not mixed into your channel average.
No booking behind the review. Anyone can review your business on Google, so there is no stay to link to and no guest profile to open.
Your reply is never final. Google has no reply deadline and lets you edit or remove your answer whenever you want. A channel reply is permanent, and the channel stops accepting one after a few weeks.
Not replied and Replied sort what has loaded. Google hands over reviews in pages, newest first, so use Load more to reach older ones.

When something looks wrong

“Google needs reconnecting” means Google stopped accepting the access, usually because the password changed or the access was removed in the Google account. Click Reconnect Google and sign in again. Your replies on Google are untouched.
“This Google account does not manage any business listing” means you signed in with a personal account rather than the one that manages the business. Disconnect and connect again with the right one.
Picked the wrong business? At the bottom of the review list, next to the listing name, click Change.
Disconnecting stops Google reviews showing in Mangobeds and removes our access to your Google account. Every review and every reply stays on Google, because they live there and belong to you.

Frequently asked questions

Which plan do I need?

Any of them. Google reviews are part of every Mangobeds plan. Channel reviews from Booking.com, Airbnb and Expedia are part of Premium, because they come through the Channel Manager.

What can Mangobeds do with my Google account?

It reads the businesses that account manages and the reviews on the listing you picked, and it writes only the replies you send. Nothing else about your listing is touched, and you can remove the access from Mangobeds or from your Google account at any time.

Can I connect several properties?

Yes. Each property in Mangobeds picks its own Google listing, and the same Google account can be used for all of them if it manages all of them.

Will guests know the reply came from Mangobeds?

No. It shows as a response from the owner on your listing, exactly as if you had written it in Google yourself.

Most people who are about to book look your property up by name, and what they find is your Google listing with its rating and its most recent reviews. That makes Google the one review page you cannot afford to leave silent, and the reason to reply to Google reviews is the person reading them next, not the one who wrote it.